Mon - Fri 12pm - 8pm EST
Home > About Us

About Us




Why Buy At Furniture Domain

Furniture Domain has 30 years of experience in the Furniture Industry. We pioneered "Free Shipping" on the internet 11 years ago. Shop with confidence. Furniture Domain has established itself as a company well known for customer service. Check out our ratings and customer comments below:


4.5 out of 5 Stars
Yahoo! Shopping
Furniture Domain BBB Business Review


Knowledgebase

Below are some basic points of information. If you don't see the answer you need, try our Knowledgebase.

Delivery

We do our best to make sure all items ship to arrive within 3 weeks. If an item turns out to be on back order, we will let you know ASAP.

Please use the availability dates on the item page as a guide.

Some items offer the option of White Glove Delivery. If you choose this selection, your order will be brought inside your home and placed in the room of your choice. All packaging materials will be removed. Please note, we cannot offer this service for 3 floor walk-ups or above.

The price on all Magnussen products automatically includes White Glove Delivery, unless specified otherwise. Please allow 2-3 weeks for delivery of tables and an average of 4 weeks on bedroom furniture for delivery.

Emeco products are made to order, and may take up to 8 weeks for delivery. We will let you know within 1 business day how soon your order will ship.

Chicago Textile products are made to order. Please allow 4 weeks for shipping.

Please measure to make sure the items you ordered will fit in your house.
If an item is refused because it does not fit, you will be responsible for all shipping costs plus a 20% restocking fee.

All other items are UPS, FedEx, or curbside delivery.

Occasionally, for reasons beyond our control, a back order does occur. If we are unable to ship your complete order, we will notify you within 3 business days. Many times, if it is a multiple item order we will ship less the backordered items, and we will ship those as soon as they are in stock again.

Delivery Appointments made with our shipping partners must be kept. If you are unable to keep your appointment to receive delivery, you must contact the shipping company 24hrs in advance. Failure to do so will result in a $75 charge.




Charges

Your credit card will get charged 24-72 hours after you place your order. We have a "Pre-pay" policy to protect ourselves from fraudulent orders. No additional shipping charges will be added to orders shipped within the United States, excluding Hawaii and Alaska. Sales Tax will be added to all orders shipped into New York State.


Warranties & Returns

Please inspect all packages as soon as you receive delivery. Any damage, or defect must be reported within 5 days. Also, all original packaging must be saved.

All items are warranted against manufacturer defect. We only use manufacturers who stand behind their product. Every product comes packed with an instructions sheet that includes an 800 number direct to the manufacturer. Please use these numbers first. If you are unable to get satisfaction contact us immediately. Every effort will be made to replace or repair any defective parts. We require photos of all damages or defects be sent to us in order fpr your damage claim to be processed. If needed, a complete replacement will be sent. Please note, if your item arrives defective or damaged, and you decide you would like a full refund, you will be subject to the terms below.

If you are not satisfied with your purchase you may return the item within 15 days. Even if an item is marked as "free shipping" you will be responsible for all shipping costs, both the inbound and outbound. In order to receive your refund the product must be returned complete, in the original carton .
All returned items are subject to a 20% restocking fee.To ensure that you are properly credited, please contact us so we may issue a Return Authorization number (RA#). We do not accept returns without an RA number. Returns are processed within 10 days of receipt, and refunds are credited or mailed within 2 weeks of processing. Note, once an item has shipped it cannot be cancelled.

Please note, if you receive something damaged that is delivered by a trucking company other than UPS or FedEx, you must indicate this on the Bill of Lading at the time of delivery. Failure to do so may jeopardize any refund, or replacement.

Please note, Emeco products are non-returnable.


Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and The Furniture Domain reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Furniture Domain will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.



Secure Ordering



All online transactions at Furniture Domain and other Yahoo! Stores are handled by

the Stronghold secure server, currently the second best selling secure server software, and in our opinion, technically the best product. It supports industry-standard 128-bit SSL encryption.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

For added security, we also encrypt the credit card number when it is stored on disk.

If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN,

"The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."

We order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.
Back to Front Page




Mail and Fax orders

Our 24 hour fax line is: 815.301.3211.

If you prefer to send your order via the US Mail, the address is:

Furniture Domain
PO Box 1774
Buffalo, NY 14231

Please include the following:

Billing Address
Shipping Address
E-Mail Address
Telephone Number
Payment, i.e.: Visa/MasterCard, Check, or Money Order.
And, of course, the item you are ordering.

Back to Front Page






Privacy Statement

Furniture Domain has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: Furniture Domain.

Your IP address is used to help identify you and your shopping cart.

Our site uses an order form for customers to request information, products, and services. We collect visitors' contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

Your name and information will never be sold or used for any other purpose.

In addition we use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Back to Front Page




Choice/Opt-out

This site gives users the following option for removing their information from our database to not receive future communications or to no longer receive our service.

You can send email to us at Furniture Domain Support

Shop By Category
  • I got a great price and very fast free shipping. I would order from them again.

    George, New Windsor PA